Privacy Policy
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from The Gloomy Goth Shop.
Who We Are
The Gloomy Goth Shop is a UK-based small business located in County Durham, United Kingdom.
Email: hello@thegloomygothshop.co.uk
Phone: +44 7555 357696
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device.
When you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment details, email address, and phone number.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Communicate with you about your order
- Provide customer support
- Screen orders for potential risk or fraud
- Improve and optimise our website
Payments
All payments are processed securely via third-party payment providers such as Stripe. We do not store or have access to your full payment details.
Email Marketing
If you opt in, we may use your email address to send updates, offers, or product information. We use Brevo (formerly Sendinblue) to manage email communications. You can unsubscribe at any time using the link in our emails.
Analytics
We use Google Analytics to help us understand how customers use our website. This may include information such as pages visited, time spent on site, and general location data.
Sharing Your Information
We only share your information with trusted third parties where necessary to operate our business, including payment processors, delivery services, and website analytics providers.
Data Retention
We retain your information for our records unless and until you ask us to delete it.
Your Rights
If you are a UK or EU resident, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the details above.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how the site is used.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons.
Contact Us
If you have any questions about this policy or your personal data, please contact us at:
Email: hello@thegloomygothshop.co.uk
Phone: +44 7555 357696